General information
What is Backuponline?
Backuponline is an online storage service, providing two innovative and powerful features:
- Backuponline Backup – a very simple, secure and robust online backup solution. Backuponline Backup keeps a copy of your files safely online, so that if they are lost or damaged you can retrieve them quickly and easily.
- Backuponline Briefcase – a place to put the files you use most regularly, and access them absolutely anywhere. Backuponline Briefcase appears as a new drive on your PC, and you can use it just like any other drive, but your Briefcase files are also copied online and you can view or edit them from any web browser. If you install Backuponline Briefcase on more than one computer, all of the files are the same on every PC, and changes you make on one machine are replicated across all of your other computers. Included with the Family, Small Business, and Enterprise Plans.
Both features come with unlimited storage space and bandwidth, so you don’t have to worry about how much you’re storing or backing up.
What is the difference between Backuponline Backup and Backuponline Briefcase?
Backuponline Backup is a very simple (yet powerful) online backup solution. You choose which folders you want to backup, and Backuponline backup will work in the background to protect the contents of those folders while you work. You can set it up and forget about it.
Backuponline Briefcase is our flexible and innovative access-anywhere product, that lets you access your files wherever you go, and see the same files on all of your PCs. Backuponline Briefcase will change the way that you view files – no longer are they static objects on one computer, but they go with you wherever you go and you never need be without them again.
How much does Backuponline cost?
Backuponline provides four different packages – Home Backup, Family Backup, Small Business Backup, and Enterprise Backup. Home Backup Plan is $40.00 US per year for up to two PC’s, Family Backup Plan is $140.00 US per year for up to five PC’s and includes the Briefcase feature which allows you to access and share your online files anywhere, Small Business Backup Plan is $60.00 US per month or $612.00 US if paid annually (15% discount) and includes protection for up to ten PC’s and one server, Enterprise Backup Plan includes 10 PC’s in the base package for the same price as the Small Business Backup ($60.00 US per month or $612.00 US annually), however, you can add up to 500 computers at an additonal cost per PC of $3.50 US per month. Again, if paid annually they is a total discount (including the base package of ten PC’s) of 15%. The Briefcase feature which allows you to access and share your online files anywhere is included with the Family Backup, Small Business Backup, and the Enterprise Backup plans.
There are no charges for storage space or bandwidth. All plans come with unlimited space and unlimited bandwidth, so you can store as much as you want.
Check the latest prices in your currency and sign up
Where are my files stored?
Your files are usually stored both on your own computer and in Backuponline’s state-of-the-art data centers. By storing your files in both places you can be sure that you have access to your files and can use them as normal even when you’re not online.
Backuponline.com have built our own data centers, so that we have complete flexibility to make them as secure, responsive and efficient as possible. They use cutting edge, military grade technology to make sure that your data is both safe and highly accessible. Our main data center is in London, UK.
What does unlimited storage space mean?
Unlimited storage space means that you can put as much as you want on Backuponline.com without worrying about it. Many of our customers store hundreds of gigabytes, some store over a terabyte. We don’t limit the amount you backup or the amount you store, nor do we limit the amount you upload or download to the Backuponline servers (the bandwidth). You really can use Backuponline as much as you want.
Do you ever limit bandwidth or transfer speeds?
No – there are not any limits on how much bandwidth you can use each month. Nor are there limits on the speed of your transfers beyond the natural limits of technology –our data centers have super fast connections. Unlike some other providers we don’t punish you for making use of our service by throttling your bandwidth just because you store a lot.
How secure is Backuponline?
Backuponline is very secure. Our data centers use military-grade technology to keep your files encrypted and safe. We support SSL transfers between your PC and our servers too, so there’s no risk of people intercepting your data while it is uploaded or downloaded.All of the data that you put on Backuponline.com is backed up redundantly across multiple locations, so it is fully protected against hardware failure or other damage.
Why do I need Backuponline?
Over 60% of users have lost irreplaceable data from their computer. The files you store on your computer – photos, music, videos, emails and documents – are increasingly precious, but they’re so easy to lose. Hard drive failure, fire, theft or even just accidental user error can wipe out highly important content in seconds.
Before Backuponline you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they’re about as susceptible to failure, loss and damage as the PC itself.
Backuponline gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There’s no need to schedule your backups or leave your PC on overnight – it backs up your files as you work. There’s no limit on how much you back up either, so it’s completely hassle free.
Backuponline Briefcase takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use – you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.
Where can I get a Backuponline account?
Just sign up at http://www.Backuponline.com
Is there a free version of Backuponline?
Yes, you can back up a single computer with Home Backup Free.
Which operating systems does Backuponline support?
The Backuponline desktop software runs on Windows XP, Windows Vista, Windows 7, 2003 Server and above ( File Server Addition Only), and Mac.The Backuponline web portal can be used by all of the major web browsers, including Internet Explorer 7 or later, Firefox 2 or later and Safari 3 or later. Some features on the web portal require recent versions of Java or Flash.
The Backuponline mobile portal can be used by most mobile web browsers, including Opera – just visit http://m.Backuponline.com/ on your phone to get started. There is dedicated support for iPhone and Blackberry users, and a free app for iPhone and iPad is available from the iTunes App Store. For more information, see our Mobile FAQs.
Can the Desktop Software run from a FAT32 drive?
Drives can be configured in many different formats. Most modern drives are configured in a format called NTFS, but some drives use a much older format called FAT32. Although the Backuponline Desktop Software can be configured to store its cache on a FAT32 drive, it is recommended that you use an NTFS-formatted drive instead if possible. This is because the Backuponline Desktop Software stores information about your files in a folder on your chosen cache drive, and FAT32 is limited to 15,000 files per folder. This means that if you put a lot of files on your Briefcase, or backup a large number of files with Backup, then the Backuponline Desktop Software will stop syncing correctly.When installing Backuponline on your PC, the Desktop Software will try to select an NTFS drive to use by default. If you try to select a FAT32 drive instead, the installer will warn you.
Note that this will not affect the folders that you choose to backup with Backuponline Backup. If you want to backup files on a drive that’s formatted in FAT32 then you will experience no problems at all, as long as your Backuponline cache is on an NTFS drive.
What are the minimum system requirements for Backuponline?
- 1 GHz Intel or equivalent CPU
- 512 MB of RAM
- Windows XP/Vista/7/Server 2003 or Later
- Broadband Internet Connection
- Internet Explorer 7 or higher/Firefox 2.0 or higher/Google Chrome/Safari
- The latest versions of Java and Flash.
Do you have an APP for my iOS Apple Device to access my Information?
Yes we do and it’s FREE have an App for your Apple Devices running iOS software Compatibility: Requires iOS 5.1 or later. Compatible with iPhone, iPad, and iPod touch. This app is optimized for iPhone 5.
It can be down loaded by going to this link, Get My BackupOnline Apple iOS App.
Description
Open Access gives you online space to securely store and access all of your files online. This enables you to safely view and download any file to any computer or mobile device with an internet connection.
Do you have an APP for my Android Device to access my Information?
Yes we do have and App for your Android Device, Requires Android 2.2 and up and it’s FREE.It can be down loaded by going to this link, Get My BackupOnline Android App.
Description
With BackupOnlines Open Access you can view your photos, videos, music and documents over wireless or 3g at any time! No need to sync your files and no worrying about losing your important documents BackupOnline Open Access gives the flexibility to view and open your files from anywhere.
With the BackupOnline Open Access app you can access all of the files on your account from your Android device. With the app you can:
• Open your office documents – view your documents, spreadsheets, PDF files and more, directly on your Android device. No need to print them out and take them with you – they’re already with you wherever you go. And if you have document viewing or editing applications installed, you can pull them straight from your account into those apps.
• View your photos – admire all of your photos on the Android device. You can view a slideshow, and import photos to and from your device’s photo album.
• Listen to your music – all of the music that you’ve got on your account is now instantly available on your Android device. The music streams directly from our servers – so no need to wait for it to download, or worry about syncing it to your device. You can browse your entire music collection by Artist, Album, Year or Genre, and build playlists to listen to on the go.
• Watch your videos – even the videos you’ve stored on your account are instantly available on your Android device. They stream directly from your account to your device, meaning that your entire movie collection is now accessible to you at any time!
How can I keep up with news at Backuponline?
You can keep up with the latest news at Backuponline by visiting our Blog or our Twitter account. You can also view our service status page to keep track of any planned maintenance.
Backuponline Backup
What is Backuponline Backup?
Backuponline Backup is a simple and secure online backup solution – it keeps a copy of your files safely online, so that if the files are ever lost or damaged you can restore them quickly and easily. Backuponline Backup is very easy to set up, and once it’s configured you can just forget about it. Sign up now.
What makes Backuponline Backup special?
There are many things about Backuponline Backup that make it stand out from other backup solutions. Here are just a few of them:
- Extremely easy to set up – our simple step-by-step setup wizard helps you choose which files you want to backup. It literally takes a minute, and once you’re done, you don’t need to worry about it ever again.
- Backs up your files as you work – you don’t need to worry about leaving your computer on overnight, or your backup suddenly starting up at a set time when you’re trying to do something else. You certainly don’t need to remember to do anything. Backuponline Backup just silently backs up your files as you work, so as soon as you change a file it’s instantly protected.
- Stored off-site for complete safety – unlike backing up to an external drive, CD or DVD, Backuponline Backup copies your files to our secure servers in our carrier-grade data centres. This means that if the worst should happen– fire or theft – your data is still securely backed up in a completely different location to your PC.
- Completely unlimited storage space – you can back up as much as you want with Backuponline. You don’t need to worry about your CD, DVD or backup tape being full – it will just keep backing up no matter how much you have on your PC.
- Restore previous versions of files – sometimes a file is not lost or damaged, it’s just been changed in a way you don’t want. Maybe someone made alterations to a file and you need to restore it to a previous version. With Backuponline Backup you can – it stores the last 30 versions of any file, and you can download the older editions with one click.
- View your backup files online from anywhere – your backups are not compressed into some obscure format or hidden in a dusty filing cabinet – they’re live online. Simply log in to your secure web portal and view them from anywhere. You can even play your music, view your Office documents, watch your movies and display your photos right from within your web browser!
How do I download and install the Backup software?
To download the Backuponline Desktop software simply login to your web portal through http://www.backuponline.com , click on the Account Settings tab and select Software Download. This page will show you how to download and install the latest version – it’s very easy and literally takes minutes.
How do I choose which files to backup?
When you first install the Backuponline Desktop software the welcome wizard will guide you through selecting the folders you want to backup.
Once Backuponline Backup is installed and running, you can add any folder to the backup list just by right clicking on it and selecting Backup with Backuponline Backup:
Backuponline will then upload the contents of that folder in the background. In future Backuponline will monitor the folder and any files you add or change will be uploaded instantly in the background as you work.
Advanced users can easily manage all of the folders you want to backup by opening the Backuponline Settings screen in your Windows Control Panel, clicking on the Services tab and selecting “Select folders and files to backup”. From here you can manually add and remove folders to your backup.
When does Backuponline Backup run?
Backuponline Backup doesn’t run to a schedule – it just works in the background and backs up your files every 30 minutes. Therefore you don’t need to keep your PC on overnight or worry about whether the backup ran at a certain time – your files are protected all of the time.
How do I schedule a backup?
Backuponline Backup does not currently have a scheduled backup option – it constantly protects your files as you work. If you change a file or add a file to the folders that you are protecting, Backuponline Backup will instantly upload it without interrupting you.
Where can I see the files I’ve backed up?
The files that you’ve backed up are all available from your secure web portal. Login with your Backuponline account e-mail address and password, and click on the Backup tab – you’ll be able to browse your files just like you can in Windows. You can download files or folders from here with one click, but you can also do so much more – you can watch your movies, view your Office documents, play your music and display your photos right from within your web browser!
What happens if I delete a file from my PC?
If you delete a file on your PC then it is moved to the Recycle Bin in your web portal (even if it isn’t in your Recycle Bin in Windows). It stays here for at least 30 days, so you can restore it quickly and easily. To access your Recycle Bin, login to your web portal, click on the Backup tab and see the Recycle Bin in the left hand navigation.
Can I get access to previous versions of files?
Yes – Backuponline Backup keeps up to the last 30 versions of any file. Login to your web portal, click on the Backup tab and navigate to the file. Double click on the file to view it’s properties – you’ll see a list of historical versions here and can download whichever one you want.
Can I edit or delete files online in Backuponline Backup?
No – you can’t make any changes to files from the web portal. Backuponline Backup is designed to keep an exact copy of what you have on your computer online, so you can’t edit it online.If you want to the ability to edit, move, delete or rename files online, try Backuponline Briefcase – our powerful access-anywhere service. Find out about the difference between Backuponline Backup and Backuponline Briefcase on our package comparison page.
Can I upload files to Backuponline Backup online?
No – you can’t upload new files to Backuponline Backup online. Backuponline Backup is a direct copy of the files you have on your computer. If you want the ability to upload files from anywhere and have them appear on your PC, try our Backuponline Briefcase service. For a comparison between Backuponline Backup and Backuponline Briefcase, see our package comparison page.
Can I use Backuponline Backup on multiple computers?
Yes – you can install the Backuponline Backup software on as many computers as you want. Each computer will appear as a new entry in the Backup tab of your web portal.
How do I remove a data from Backuponline Backup?
You can easily delete computers from Backuponline Backup. Login to your Backuponline web portal, and click on the Backup tab. Select the computer you want to delete and click on Remove Computer in the File Management box on the right hand side. The computer will be removed from your Backuponline Backup list, and all files contained within it will be deleted. Note that once you’ve deleted a computer from Backuponline Backup it cannot be undone – you will not be able to access those files from your Backuponline account, unless they are re-uploaded.
When you delete a computer from your Backuponline Backup account nothing will happen on your local PC – no local files will be deleted at all.
If you delete a computer from your Backuponline web portal but decide to keep using the Backuponline Desktop backup software on that PC then Backuponline recommend that you run an integrity check to make sure that Backuponline re-uploads any files that were removed. To do this, go to your Backuponline Control Panel, go to the Advanced Settings tab, select Maintenance and click on Run – Backuponline will rescan all of your backup folders and re-upload any deleted files.
How do I add Backuponline Briefcase to my account?
The Briefcase feature is included with the Family, Small Business, and Enterprise Backup Plans. Please call 1.800.763.7599 to have it added to your Home Backup account.
Backuponline Briefcase
What is Backuponline Briefcase?
The Briefcase ‘L’ drive is a place to store files for permanent archiving, sharing with friends and family and editing online. Files are accessible through a web browser, FTP or via windows Explorer.This means you have 24/7 access to your files from any web connected computer, anywhere in the world.
Any files that you add to your Briefcase on one machine will automatically be synchronised with your other PC’s. If you change a file on one PC, the new version will appear on all your other PC’s in an instant! This is the best way of ensuring that you always have a copy of your important files, whether you’re at home or in the office. The Briefcase feature is included with the Family, Small Business, and Enterprise Backup Plans.
Why should I use Backuponline Briefcase?
Unlimited storage means Briefcase gives you the option to do away with clunky external drives or expensive hard drives. Access your files from anywhere, anytime!
What do you get with Briefcase that you don’t get with Backup?
- FTP Access
- File sharing
- Facebook, Smugmug and Flickr integration
- Online editing of your documents and pictures
- An integrated music browser and player
- Web playback for video files
- Mobile Access
How can I access my Backuponline Briefcase?
Files are accessible through a web browser, FTP or via windows Explorer.
This means you have 24/7 access to your files from any web connected computer, anywhere in the world.
How do I get an L: drive on my PC?
Once you’ve activated your Backuponline Briefcase and Backup account you will need to install the Backuponline Desktop software on each PC you wish the Briefcase to occur.
Do I have to have an internet connection to use the L: drive?
An internet connection with an upload speed of at least 1mbps is recommended for optimal running of the Backuponline Software.
Why doesn’t the L: drive show unlimited space?
Windows cannot connect to Backuponline’s back office systems to determine the amount of free and used space. Therefore Backuponline imitates the properties of the cache drive.
Where are files on my L: drive actually stored?
Backuponline works by caching files locally in a hidden system folder (the cache folder) on the cache drive then uploading the file to online storage. The cache drive is a local drive with the largest free disk space and is selected from a choice of local drives when the software is installed the first time. Generally this is the C drive (volume) for most users.
Before Backuponline you could only back up your data to CDs, DVDs, external drives or even backup tape, but all of this takes effort, you need to remember to do it, and they’re about as susceptible to failure, loss and damage as the PC itself.
Backuponline gets rid of this problem completely by providing a simple, secure and robust online backup solution. Just install it, select which folders you want to backup and forget about it. There’s no need to schedule your backups or leave your PC on overnight – it backs up your files as you work. There’s no limit on how much you back up either, so it’s completely hassle free.
Backuponline Briefcase takes this one step further by setting your files free and letting you access them wherever you are. See the same files on every computer you use – you can use them just like any other file on your computer, but if you change them, they will automatically change on all of your other PCs. View and even edit your documents online from any web browser anywhere. Even access your files on your go from your mobile.
What if I don’t want Briefcase files stored on my hard drive, but want them only online?
Launch the Backuponline Control panel from the shortcut on your desktop:
Select the ‘Online files’ tab
Configure Backuponline using the options in the Automatic file downloading’ box.
The ‘Automatic file downloading’ box allows you to select which files you store both locally & online, and which files remain ‘online only’. The ‘Exceptions’ boxes allow you to configure these settings in detail.
By default, Backuponline stores all your files locally and online. To make a file/folder online only, right click on the file or folder and select ‘Do not keep a copy on my computer’ from the Backuponline menu.
Can I change the drive letter from L: to something else?
The default installation of Backuponline will select ‘L’ as your drive letter. If, for some reason, ‘L’ is not available an alternative will be selected automatically. To manually change your drive letter:
Select the ‘Advanced’ tab in the Backuponline Control panel
Select the ‘Drive settings’ tab
Choose a drive letter from the drop down list
Click ‘OK’
How can I see my Briefcase files online?
Login to the web portal at Backuponline and select the Briefcase tab.
Your entire L: is replicated here giving you access to all your files and folders from any web connected browser.
How can I restore a previous version of a file?
Backuponline keeps a history of every file on your account, if you need to revert to a previous version of a document, first locate and open the file within your web portal, you will see a version list including the version date and computer that uploaded the file. Once you have located the version you which to rollback to click the ‘Revert’ link, any computers linked to your account will automatically synchronise the selected version of the file.
How can I play music from my web browser?
All your MP3 files will be automatically added to the Backuponline music Browser. You can search by artist, album or song title and even create a playlist!
What are applications and how can I install them?
The web portal allows you to use plugins to edit documents online, any changes you make will be automatically synchronised with any computers linked to your account.
We currently support the following file types:
- Microsoft Word (.doc/ .docx)
- Microsoft PowerPoint (.ppt/.pps/.pptx)
- Microsoft Excel (.xls)
- OpenOffice Text Document (.odt, .sxw)
- OpenOffice Presentation Document (.odp, .sxi)
- OpenOffice Spreadsheet (.ods, .sxc)
- Plain text (.txt)
- JPEG Images (.jpg)
How can I see my Briefcase files on my mobile?
Mobile access to your Backuponline Account via m.Backuponline.com or via the iPhone/iPad app. The app is free from the iTunes App Store – just search the App Store for “Backuponline” to download it. For more information, see our Mobile FAQs
Can I use FTP to access my Backuponline Briefcase?
Both FTP and the Backuponline software can be used to access files from your PC like a normal hard drive. However, the Backuponline software is significantly faster than FTP and includes advanced features such as caching. It’s also fully integrated with Backuponline meaning, for example, you can right click on your files to share them. Backuponline recommends using the Windows Desktop Sync software instead of FTP.More details can be found here www.Backuponline.com/ftp
Can anyone else see files on my Briefcase?
Backuponline uses military grade, AES-256 security to encrypt all communications between a user’s computer and our servers, data stored on your Backuponline is backed up on to multiple storage servers at our data centres ensuring your data is fully protected. Our network is protected by enterprise-grade firewalls ensuring that once your data is on our servers only the people you want to access your data can.
How can I let others see my Briefcase files?
You can share files via the web simply by navigating to the file or folder you wish to share on your web-portal and selecting share. You will have the option of sharing publicly (so that anyone can access your file via a web URL) or privately with a specific individual. When sharing privately you specify the e-mail address of the person you wish to share with and they will receive a private link in their e-mail to download your file.
You can also share files using the Backuponline Desktop Software. Simply open your Backuponline by opening My Computer and double clicking on your Backuponline, right click on the file or folder you wish to share and select share from the menu.
Can I stop sharing a file?
To stop sharing a file or folder, right click on it and select the sharing option from the Backuponline menu.
Backuponline Desktop Software
What is the Backuponline Desktop Software?
The Backuponline desktop software enables you to change your backup selection, modify settings, adjust bandwidth usage and many other features.
Is the software free?
Absolutely. The Backuponline desktop software comes free with any Backuponline Backup or Backuponline Backup & Briefcase account.
I have Backup and Briefcase, so do I need two pieces of software?
No – the Backuponline desktop software is the same for both Backup and Briefcase users, but just shows different features depending on the type of account you have. If you upgrade your account from a Backup account to a Backup and Briefcase account then the software will automatically display all of the Briefcase features the next time it starts.
Where do I get the Desktop Software from?
To download the latest version of the Backuponline desktop software, simply login to your Backuponline web portal, click on the Account Settings tab and select Software Download. The Software Download page will show you how to download and install the software.
How do I know when updates are available?
The Backuponline desktop software automatically checks for updates. When a new version is available you will be alerted by the software itself and guided through the simple update procedure. Backuponline will usually e-mail customers about a new software version as well, along with posting to our blog and our Twitter account.
Which operating systems does the software support?
The desktop software is currently available for Windows XP, Windows 7, Windows 8 and up Server 2003 and up file edition, Mac version OS X 10.6 3 . Users of non-Windows and Mac OS X operating systems can replicate some of the features of the desktop software using FTP access.
I connect through a proxy – how do I set that up?
Proxies can be configured either when installing the software for the first time, or from the software’s control panel. Simply go to your Windows control panel, open up the Backuponline settings window, click on the Advanced tab and select “Proxy”.
What ports does the Backuponline client use?
The Backuponline Desktop Software needs to be able to connect out to the Backuponline servers on ports 50234 and 50235. If the software is having trouble connecting to Backuponline, please ask your network administrator to open those ports.
Backuponline for Mac OS
Can I use Backuponline on my Mac?
Yes you can on Mac OS X (10.6+), just download the software, and install.
Why is there a path limit of 256 characters?
The current way the software is written it’s not limited by we suggested that the string of characters stays under the 256.
Why don‘t you support ACL’s, resource forks, symlinks and extended attributes?
This release is focused on document backup (to allow us to release it sooner). We are working to address these limitations for the full release.
I‘ve quit the Backuponline for Mac application and the Briefcase volume icon hasn’t been removed from my desktop?
This shouldn’t happen (it could happen if the Backuponline for Mac applications crashes) but if it does right click on the volume icon and select Eject. Alternatively drag the volume icon to the eject icon in your dock.
After an update I don’t see any Backuponline Finder badges?
If you’ve performed an update you will need to restart for Finder badges to be displayed. If you are running on a 64-bit Intel machine you will need Mac OS X 10.6.3.
I notice you have some limited Applescript support?
This is primarily intended for testing but could also be used to automate user configuration (auto complete the setup process). Depending on user feedback we may consider extending this if it would provide useful functionality (please let us know!)
Why don’t Backuponline service menu items work?
Have you restarted or logged out/in after putting ‘Backuponline Client.app’ in your Applications folder?
How do I uninstall Backuponline for Mac?
Currently we don’t have an uninstaller. This will be addressed. If you wish to completely remove Backuponline for Mac remove all files from the following locations (an administrator password will be required for some items).
/Library/Application Support/Backuponline/
/Applications/Backuponline Client.app
~/Library/Preferences/com.Backuponline.Backuponlineapp.plist
Cache Directory (contains your cached Backuponline files) The following are the default locations for the cached directory (you can configure a different cache directory during the welcome/setup process and with options -> online files).
1.0.26.4 ~/Library/Caches/Backuponline/~LD
1.0.26.31+ ~/.LD
Why do you install tools that run as root?
We install two tools that run as root. ‘updateld’ is used to install and repair the Backuponline for Mac software as necessary. ‘finderoverlaytool’ is used to insert the Backuponline Finder badging code into the Finder.
Wouldn’t this be great if it did…?
Let us know we’d love to find out how you think we can improve Backuponline. There’s a dedicated board on our forums where you can submit feedback and talk to other users about the tech preview – just log in to your Backuponline account and click on Help then Support Forums. You can also submit your feeback to us at. For more information on bug reporting and feedback, see our Mac tech preview blog post.
Something’s not working correctly!
Although we don’t officially provide support for the tech preview release, we would love to hear from you if you’re having difficulty, and may be able to provide solutions. Please post in the Mac Tech Preview forum or e-mail us at . For more information on bug reporting and feedback, see our Mac tech preview forum.
Backuponline Mobile App
What is Backuponline Mobile Apps?
The Backuponline Mobile Apps are a great way to access your files from your Android device or any iOS device such as iPhone or iPad. The app lets you browse your Backup and Briefcase (If Purchased) files on the move, wherever you are, you can view your documents, play your music or watch your videos – all streamed over 3G/4G or Wi-Fi Connections.You Can download the Apple iOS software by following this link.
You can down load the Android App software by going to this link.
How can I access my files if I don’t have an iPhone / iPad?
The Mobile App is currently available for Android operating systems also that are 2.2 and higher, you can access all of your backed up data files from your mobile device – just download the software here and log in with your current email and password on your account from any android smartphone.
How do I get the Backuponline Mobile Apps?
To get the Backuponline Mobile Apps, we have included them here so you don’t have to serch for them.
The app is free – all you need to use it is your Backuponline account, Once it’s downloaded just open it and it will ask you for your email address and password to get started, the email and password requested to login are the ones you used in setting up your account.
What features are available in the mobile app?
The Backuponline Mobile App is packed with useful features. The top features include:
Browse your backups, Briefcase or files that others have shared with you.
View Office, iWorks, RTF or PDF documents anywhere
View photos and create slideshows
Stream all of your music, and browse it by Album, Artist, Genre or Year – even if the music isn’t in iTunes!
Stream your videos – whatever format they’re in. There’s no need to convert them to an iTunes compatible format first.
Upload photos and videos straight from your Android or iPhone/iPad device to your Backuponline account.
How does caching work on the mobile app?
When you access a file on the mobile app – unless it’s a video or music file that streams straight from Backuponline – it is cached locally on your device. This means that when you next want to access it you don’t have to wait for it to download. Once your cache is full, older files that you haven’t used recently will “roll over” and be removed from the cache. If you need more space on your device and want to reduce the cache size, go to Settings and change the Cache Size option – the smaller it is, the less space it will use on your device, but the more likely it is that Backuponline will have to download files when you view them.
How do I control the speed / quality of video streaming?
You can have complete control over the balance between speed and quality of video playback. For example, if you find that videos are pausing or buffering for too long then you might want to reduce playback quality. To do this just go to Settings and select Video Bandwidth. There are different settings for both Wi-Fi and 3G/4G, so that you can set preferences for these independently.
What file formats does the app support?
The app supports a wide range of document, photo, video and music formats – which are growing all of the time. Currently the most common formats accepted are:
Documents: DOC, DOCX, XLS, XLSX, PPT, PPTX, PDF, RTF, TXT, HTML, Pages, Keynote, Numbers.
Video: MP4, M4V, MOV, WMV, AVI, MKV, ASF, DIVX, MPEG, OGM, XVID, FLV, VOB.
Photos: JPEG, JPG, PNG, GIF, BMP.
#Music: MP3, M4A.
Will there be apps for other mobile operating systems that come to market?
Yes – they’re on the development list! There are no definitive timescales yet, but we’re hoping to support a wider range of mobile operating systems in near future. When they are released we will announce them on the Backuponline Blog and Twitter account.
Sharing Accounts
What are sharing accounts?
When a Backuponline user privately shares a file with someone who does not have a Backuponline account, Backuponline creates a free account called a “sharing account”. The recipient is automatically e-mailed their username and password for this account, and can log in to securely see all of the files that have been shared with them.Sharing accounts are completely free and are not time limited – the user can log in and see the files shared with them for as long as they want.
Sharing accounts have very limited functionality – sharing users cannot upload new files to Backuponline, install the Backuponline desktop software or edit files online. Sharing users can upgrade their accounts very easily – simply go to the Account Settings screen and click on Upgrade.
Someone shared a file with me and now I have a Backuponline account – do I have to pay for it?
No – your sharing account is completely free and you can use it for as long as you want to access the files shared with you. However if you want to take advantage of Backuponline’s excellent simple, secure backups or access-anywhere features you will need to upgrade to a full paid account. It’s very easy – just go to Account Settings and click on Upgrade.
I want to upgrade my sharing account to a full account – can I do that?
Yes – simply login to your sharing account, select the Account Settings tab and click on Upgrade.
Businesses
Do you have a business version of Backuponline?
There is no dedicated business version of Backuponline at the current time, although there will be one in future. However Backuponline in its current form works really well for many businesses, so why not try it out – we have a 14 day no-obligation free trial. Sign up now.
Can we use Backuponline Backup or Briefcase in our business?
Yes – there are no limits to where you can use your Backuponline account, and both Backuponline Briefcase and Backuponline Backup have some fantastic features for business users.
Can Backuponline Briefcase support collaboration in an office environment?
Yes – absolutely. For example you can use Backuponline as a shared network drive – but one that can be accessed from anywhere. Forget all of the complexities of VPN – just set up a Backuponline Backup & Briefcase account, install Backuponline Briefcase on all of the office PCs and everyone has a shared L: drive which they can all use wherever they are.
Can I use Backuponline Briefcase to connect a mobile workforce?
Yes! Backuponline is fantastic for mobile workers! If you set up a Backuponline Backup & Briefcase account and install Backuponline Briefcase on all of your employee’s PCs, then they’ll all be able to see the same L: drive wherever they are. And because Backuponline Briefcase stores files locally as well as online, your team won’t have to be online to use or access the files – any changes they make will just be synchronized when they reconnect later.
Can I use Backuponline Backup to backup my servers?
Absolutely – just install Backuponline Backup on your server and you can choose any folders to backup.
Troubleshooting
I need help – what support do you provide?
Backuponline provide 24 hour e-mail support – just e-mail your question to our support team and they’ll get back to you within 24 hours. Our support e-mail address is [email protected] can also find lots of useful information on this page, our FAQs, and on our blog.
I think there is a problem with my Backuponline software, what is the first thing I should do?
The Backuponline Control Panel has a built in repair tool that detects, and then fixes any problems that may occur.
To run the repair tool launch the Backuponline Control Panel from the shortcut on your desktop. Select the Advanced tab and then the Maintenance tab. Now click Run.
The repair tool usually takes around 15 minutes to complete and the machine must be left idle whilst it completes the tool completes the repair.
If your issues persist please send an email to with detailed information about your issue.
How do I report a problem with the Backuponline Desktop software?
If you think you’ve found a problem with the Backuponline desktop software, please report it from the software itself. Go to your Windows control panel, double click on the Backuponline icon and then select “Report Problem” from the Backuponline Account tab:
How can check the Backuponline service status?
You can see the Backuponline service status, including any planned maintenance, at any time by visiting
Certificates
